Welcome to Harmonious Roots. We are committed to providing compassionate, professional therapy services in a safe and nurturing environment. This page outlines the practice's terms and conditions for therapy services, client rights, responsibilities, and disclosures in compliance with federal and state regulations. By engaging in therapy or using this website, you agree to these terms. Please note that therapy services provided by Harmonious Roots are not intended for crisis or emergency use. If you are experiencing a mental health emergency, please contact your local emergency services or visit your nearest emergency department immediately.

​​​​

​

1. No Surprises Act – Your Right to a Good Faith Estimate

 

Under the No Surprises Act (2022), health care providers are required to give patients who don’t have insurance, or who are not using insurance, an estimate of the expected charges for medical services. You have the right to:

​

• Receive a Good Faith Estimate (GFE) for the total expected cost of any non-emergency healthcare services, including therapy.

• Request a GFE in writing at least one business day before your scheduled session.

• Dispute bills that are $400 or more above the GFE.

​

For more information, visit www.cms.gov/nosurprises or call 1-800-985-3059.​

​​​​​

​

2. Terms and Conditions

​​

​

   Updates to Terms​

Harmonious Roots reserves the right to modify or update these terms at any time without prior notice. Updated terms will be posted on our website with an “Updated” date. Continued use of our site and services constitutes acceptance of those changes.

​

   Website Use​

• Content and Intellectual Property: All content on our website—including text, graphics, logos, images, and software—is the property of Harmonious Roots or its content suppliers and is protected by intellectual property laws.

• User Conduct: You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict others’ use and enjoyment of the website.

​

   Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranty of any kind. Harmonious Roots disclaims all warranties, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

​​

   Limitation of Liability

In no event shall Harmonious Roots or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if advised of the possibility of such damages.

​​

​

3. Service Policies

​

   Appointments & Cancellations

• Scheduling: Appointments can be scheduled by contacting your therapist directly via the phone number provided, email or text message. Consultations may be booked online.

• Cancellation Policy: We require at least 24 hours notice for appointment cancellations or rescheduling. Late cancellations or no-shows may incur a fee as detailed in our payment policies.

• Rescheduling: Should you need to reschedule, please contact us promptly. We will do our best to accommodate your needs, subject to availability.

​

   Payment Policies

• Accepted Payment Methods: We are self-pay and only practice accept credit cards or HSA at this time.

• Insurance: While insurance is not accepted at this time, a superbill can be provided upon request for potential out-of-network reimbursement through your health insurance provider.

• Refunds: Fees for sessions are generally non-refundable. In the case of a billing error or service cancellation by Harmonious Roots, a refund or credit will be issued at our discretion.

 

   Confidentiality

• Client Privacy: At Harmonious Roots, client confidentiality is of paramount importance. Information shared during sessions is kept confidential in accordance with professional ethical standards and applicable privacy laws (such as HIPAA, where applicable).

• Exceptions: Confidentiality may be legally breached if required by law, court order, or imminent risk of harm to you or others.

​

   Record Keeping & Data Use

• Electronic Records: Some session records and client data may be maintained electronically. These records are stored securely, and access is limited to authorized personnel only.

• Data Sharing: Harmonious Roots does not share your personal data with third parties except as required by law or with your explicit consent.